HIPAA Compliance – full compliance lifecycle, privacy and security policy definitions, risk assessments, gap analysis, appointment of key personnel | read more…

Special Systems Assistance and Management – Centralized team dedicated to analysis of special system needs, assistance, and recommendations to ensure quality, reliability, compatibility and uniformity

Inventory tracking and control - Life-cycle Planning and Systems Control

Firewall Services – Previously outsourced paid by communities with limited control, response time, and protection.  Fully Managed in-house

Security - Dedicated security team dedicated to data Protection and Availability

Server Planning and Management – Dedicated server technician to monitor servers, plan for server warranty expiration, and up-time performance

Senior Level Technical Support - Centralized experienced team available to assist on-site staff with high level critical systems issues and coverage when needed

Licensing - Centralized verification and documentation of all community software for legal compliancy

Compliancy – Dedicated team for Policy creation and management to adhere to IT Systems HIPAA and Accounting Internal Control standards within community standards

Research and Development – Centralized team dedicated to identification and projection of IT service needs and application of emerging technologies for the optimal efficiency and stability of community operations

Documentation – Dedicated team to create a centralized documentation library of all systems, user information, desktop information, enterprise wide

Backup and Restoration – Dedicated security team dedicated to monitoring and secondary level verification of all data on-site backups and recovery strategy

Disaster Recovery – Centralized team dedicated to design, planning, and implementation of a reliable disaster recovery plan that adheres to required compliancy

Life-cycle planning and Warranty Management - Centralized Life-cycle management of all servers and systems to ensure proper capital expenditure requests are submitted for critical system warranties and redundancy

Vendor Management – Coordinate with Vendors on IT and Select Special Systems

Web Development and Services – Dedicated Senior Level Web Developer and secondary web technologist to assist with all  Web Site items

Software Services – Dedicated software architect to ensure smooth integration of software and services throughout communities and the development of custom applications when necessitated.
Example – LWA

24 Hour Support Line – Centralized call routing system through dedicated team for on-call live support

Sales and Marketing Offices – Centralized Help desk.

Quality Control - Enhanced level of quality control from dedicated team